Do you have any questions?

• Category:
• ORDERS

The Ma Petite Corée team is doing everything possible to ship your order as quickly as possible. The order preparation time is 1 to 4 business days, depending on the items ordered and their availability. Please note that the delivery time does not include the order preparation time.

During high demand periods (such as Christmas, Chuseok, Seollal, Black Friday, etc.), our preparation times may be extended by a few days.

Once your order has been shipped, delivery times vary depending on the chosen carrier and the destination country. Here are the average times for our main carriers:

K-Packet: 5 to 14 business days after shipping.

DHL Express: 3 to 5 business days after shipping.

As soon as your order is shipped, you will receive an email with a tracking number to follow your package in real time.

If you have any questions or concerns, please do not hesitate to contact our customer service via our contact page.

• Category:
• ORDERS

There is no need to worry. The status "not processed" simply means that your order is still being prepared. As mentioned, the order preparation time can take up to 4 business days depending on the items ordered and their availability.

During high demand periods (such as Christmas, Chuseok, Seollal, Black Friday, etc.), our preparation times may be extended by a few days. We do everything possible to ship packages as quickly as possible. Please note that orders containing certain products such as lightsticks or bestsellers may require a slightly longer preparation time.

If the status of your order does not change after this period, we recommend contacting our customer service at contact@mapetitecoree.com. Our team will be happy to check the status of your order and provide any necessary assistance.

• Category:
• ORDERS

In case of a missing product or incorrect delivery, please contact us directly at the following customer service address: contact@mapetitecoree.com. Please include your complete information, such as:

Your order number
The missing product
Visual evidence of a product error

In accordance with our policy, we will proceed with a refund or resend the missing product.

We remain at your disposal for any further questions!

• Category:
• ORDERS

If you have entered an incorrect address, contact us immediately at contact@mapetitecoree.com [to change the address before your order is shipped.

K-Packet: once shipped, we cannot change the address. Your local post office may be able to help you. Contact them as soon as possible.
DHL: address changes are possible before delivery, contact us without delay.

• Category:
• ORDERS

Oh wow, what a success for Rejuran! 😄

Right now, Rejuran products are in high demand, whether on Ma Petite Corée or elsewhere. Delivery may therefore take a little longer than expected. But rest assured, your order is being prepared and will be shipped very soon. Thank you for your patience!

• Category:
• Deliveries

Shipping costs for an order on Ma Petite Corée depend on several factors:

Weight and type of products: Heavier or bulkier items may incur higher shipping fees.

Destination: The delivery country affects costs due to distances and local regulations.

Chosen carrier: We offer different delivery options, such as K-Packet and DHL Express, each with its own rates.

To accurately estimate the shipping costs for your order, add the desired items to your cart. The shipping fees will be calculated automatically based on the information provided.

If you have any further questions or need assistance, please do not hesitate to contact our customer service via our contact page.

• Category:
• Deliveries

The product name indicated by the post may sometimes be different due to logistical constraints. It is usually a generic or abbreviated label used to simplify the management of shipments.

• Category:
• Deliveries

Customs inspections can sometimes delay delivery times. We recommend contacting your local post office to learn more about the status of your package and to get precise delivery information.

Refunds or replacements are only possible after 30 days from the order date.

K-Packet: please wait the full 30 days

DHL: contact us earlier at contact@mapetitecoree.com, we can help you speed up the process

• Category:
• Deliveries

If your package appears to be lost, we recommend contacting your local post office first, as they can provide the most accurate information about your delivery.

For deliveries via K-Packet, unfortunately, we have no visibility on the package once it has been shipped; we can only open an investigation, which may take several months to resolve.

If the issue is not resolved within 30 days from the order date, we may consider a refund.

Documents recommended for the refund:

Proof of contact with your postal service
Photocopy of an identity document
Signed declaration confirming non-receipt of the package (mandatory).

Please send these documents directly to contact@mapetitecoree.com with your order number.

• Category:
• Deliveries

To benefit from free shipping on Ma Petite Corée, simply place an order with a total amount exceeding €250.00 (excluding discount coupons) for delivery via K-Packet if you are in France, Germany, the United Kingdom, or Cyprus.

For DHL delivery in these same countries, the minimum amount is €300.00.

For the rest of Europe, only DHL delivery is currently available.

For more information on rates, please consult the table available on the Delivery page.

• Category:
• Deliveries

You can track your package directly on our website using the link sent by email or on the website of your local post office (La Poste, DHL Germany, Royal Mail...) with your tracking number starting with L.

• Category:
• Deliveries

Sometimes PayPal or the tracking link may show "delivered" even though the package has not yet arrived. Please always refer to the tracking status on your local postal service’s website (in France: La Poste) using your tracking number starting with LI.

If your postal service indicates that the delivery has been made but you cannot find your package, it is possible that La Poste left it in a secure location or with a neighbor. We recommend contacting your local post office first for more information.

If your package still cannot be located after this check, please contact us at contact@mapetitecoree.com so we can assist you.

• Category:
• Customs

The majority of packages shipped within Europe are not subject to customs fees. However, some exceptions may occur: customs may conduct random inspections, which could result in customs fees being charged to the customer.

Unfortunately, we have no control over these customs procedures and cannot cover customs fees on behalf of our customers.

Customs fees depend on your country of residence and its import policies. Here is what you need to know:

Deliveries to the European Union (EU): Orders shipped from Korea to Europe may be subject to customs fees and import VAT, according to the regulations in your country. These fees are not included in the price of your order and are your responsibility.
Deliveries outside the EU: Local taxes and customs fees may also apply depending on the regulations of your country of residence.
We recommend that our customers check their country’s import policies before placing an order to avoid any surprises.

⚠️ Important: Ma Petite Corée ships from South Korea and does not control customs fees or taxes imposed by local authorities. We cannot be held responsible for these additional costs. For any questions, our customer service is at your disposal.

• Category:
• The Box

Our new box is tailored to your skin type. To start, take our test to determine your skin type, then order the box that suits you best.

We only offer subscriptions of 3, 6, or 12 months, or a monthly subscription that you can cancel at any time. It is not possible to order individual boxes.

Each box contains 4 best-selling Korean products selected for your skin type.

If you choose a monthly subscription, you will receive the box for the current month.

Starting from the 1st of the following month, you will automatically receive the box for the next month.

• Category:
• The Box

We keep the surprise for each box to offer you a unique experience. However, you can check all the descriptions of previous boxes on our blog to get an idea of the products offered.

We guarantee that the products are best-sellers, high quality, and suited to your skin type.

• Category:
• The Box

Unfortunately, the boxes are only available in the month of their release. Later versions are not available for sale.

• Category:
• Kpoints

You can check your K-points at checkout and use them as an option when finalizing your order.

• Category:
• Kpoints

1. Click on the "Blue Gift" icon at the bottom left of the main page.

2. Select "How to exchange points." If your balance exceeds 200 K-points, an "exchange" button will appear.

3. Click on the "exchange" icon to convert your points into a discount.

4. Copy the generated code and use it at checkout, or click on the "apply" icon to have the discount applied directly. - Only one promo code can be used per order.

- It is recommended to convert your K-points just before placing an order. If you want to use the discount later, be sure to save the code.

• Category:
• Return

No worries! Once the package is received, we will contact you to choose between a reshipment or a refund.

Please note:

For a reshipment, the new shipping costs will be your responsibility unless the error is on our part.

For a refund, shipping costs are non-refundable unless the error is on our part.

Please also note that any return shipping costs incurred will be deducted from the refund or added to the new shipping costs charged.

If you have not received an email from us, you can contact us at contact@mapetitecoree.com.
Please note that returns can take up to 1 month.

• Category:
• Return

Please contact our customer service team to initiate a return request within 7 days of delivery.

Products must be unopened, unused, and in perfect condition.
Opened or used items cannot be refunded.

After receipt and inspection, we will proceed with the refund of items only if they are intact and compliant.

Return shipping costs are the responsibility of the customer. If a product is confirmed damaged or defective, we will refund the return shipping costs.

If your product is defective, we recommend consulting our Refund Policy section or contacting our team for more information.

• Category:
• Partnership

We are delighted to see your interest in Ma Petite Corée and your desire to share your passion for our products on your blog. We are always open to collaborating with people passionate about Korean culture and our authentic products.

We have an affiliate program that allows you to collaborate with us.

You can find all the details and register directly on this page: Affiliation

To become an affiliate, feel free to visit our page

We look forward to working with enthusiasts who share our passion for Korean culture.

• Category:
• Others

Yes! No worries, we only sell official products. Having been based in Korea for over 7 years, we are fortunate to work directly with most suppliers. Don’t worry.

• Category:
• Others

Lightsticks are highly sought-after products and may sometimes be temporarily out of stock. No worries, your order will still be shipped.

You can contact us at contact@mapetitecoree.com if you want to know the average shipping times for your lightstick.

For lightsticks ordered for concerts, don’t worry: we track concert dates and do everything possible to ensure your order arrives on time.

• Category:
• Others

It is possible that some products are excluded from coupon discount offers, such as products already on sale or products that are not beauty products.

• Category:
• Others

We are always happy to help you. You can contact us via the contact form or directly at contact@mapetitecoree.com

We are a small team, so please allow a few business days to receive a response. We thank you for your patience.

We are available from 9:30 AM to 3:30 PM Korean time.

During major Korean holidays (Chuseok, Seollal), processing times may be longer.

• Category:
• Others

We recommend carefully checking the list of ingredients before any purchase and informing yourself about your sensitivity to different components.

Ma Petite Corée cannot be held responsible for allergic reactions or skin problems.

If you need advice, our team will be happy to help you choose the products suitable for your skin.