FREQUENTLY ASKED QUESTIONS

Shipping

Shipping is all free!

If you order before the 5th of the month (included), you will receive the Box of the current month. Our team will immediately prepare and pack your box, and it be shipped before the 15th of the month.
If you order from the 6th of the month you will receive the Box of the following month. It will also be shipped before the 15th of the following month.
You will receive a confirmation email when your box ships from our office in Seoul, South Korea.
We estimate the boxes to arrive within 1 to 2 weeks after the ship date depending on your location.
If you haven’t received your box by the expected arrival time, we suggest you to wait until 6 weeks before submitting any inquiries.

Unfortunately, due to the recent COVID-19 pandemic and limited deliveries options out of South Korea, we are not able to ship to all countries. You can find an updated list of all available country HERE.

If your country is not listed, sadly we are currently unable to ship the box to you.

To update your shipping address, simply login into your account and update your information by clicking edit on the shipping information tab. The change will be reflected immediately on ALL of your unshipped boxes.

Please note that all address updates must be made within 48 hours prior to the subscription renewal date to ensure they are correctly reflected on your shipment.

To make sure that your order arrives safely to its destination, we will send you every month a tracking number by email. You can also track it directly from your account.

If an item arrives damaged or is missing from your Beauty Box, please contact our customer support team and we’d be happy to resolve your issue. We would need a photo of the damaged item with your submission to process your request.

Validity of a damaged item will be at the discretion of the support agent.

Any damages to the boxes or the packaging of a product will not qualify for replacement if the content is undamaged.

Due to inventory changes, any issues must be reported within 7 days of receiving your box. Replacement items will be shipped out in the next shipment once confirmed by the support agent. If we do not have the missing item in stock, credit will be applied to your account instead.

This, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. If the box has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.

We also cannot reship a box if we do not receive it back. However, if the mistake has occurred on our end, we will accommodate to ensure you receive a new or re-shipped box without any further costs.

SUBSCRIPTION: BILLING / PAYMENT / RENEWAL

At the end of your subscription term, your subscription plan will renew on the anniversary of your original sign-up date.

For example:

  • A Monthly plan that signs up on January 3 will renew on February 3.
  • A Prepaid 3-Month plan that signs up on January 3 will renew on April 3.
  • A Prepaid 6-Month plan that signs up on January 3 will renew on July 3.
  • A Prepaid 12-Month plan that signs up on January 3, 2021 will renew on January 3, 2022.

It’s important to remember your renewal date, as this is the date you will be billed

Immediately after your first order you will receive your initial charge. Future payments will be charged on that same day every month (or once every 3, 6, 12 months depending on your plan).

For example, if you were to order and initialize your subscription on January 2nd, you would subsequently be charged on the 2nd of every following month, going forward.

Yes. You are charged in advance the full discounted price for your subscription choice.

We currently accept payments through Paypal & Stripe and all major credit cards. all payments are taken through our secure checkout and we will never share any of your details with third-parties.

Sorry to see you go! You can cancel online via your customer portal whenever you like.

You will be sent any remaining boxes per your most recent renewal but will not be charged again moving forward. Please be sure to cancel your subscription before your billing date to avoid renewing your subscription for the next cycle.

Of course, we would be so happy to have you back! You can reactivate your subscription via your customer portal. When you reactivate your subscription, you are immediately charged for the next upcoming box. your Renewal will be that date moving forward for each subscription period – please check your renewal date after reactivation!

Please keep in mind that your subscription will reactivate for the same subscription length as you had when your subscription canceled. If you are interested in downgrading or upgrading before you reactivate, please contact us!

Payment error can occur if your credit card has expired. or your balance is insufficient Please use credit cards with valid expiry date.

Yes you can with our 1 month box plan (No subscription)

The form link is available on your Order processing email. In case you loose it, here is the link to the form, thanks

==> click here 

OTHERS

We do offer promotional boxes for review, but they are limited to a certain number that we can send out, monthly.

If you are interested in sharing our product with the world, please contact support. Please include the name of your blog, monthly statistics and other information that could help us make a decision. Please make sure you meet the following requirements:

  • your site or channel is related to Korean culture or beauty.
  • your site or channel is established and has consistent views online (unfortunately we cannot work with brand new accounts).
  • you are able to verify that you are the owner of the site or channel, either by email from a certifiable email address or messaging directly from your twitter, Facebook or YouTube account.

 

We want to help! Contact our support with any questions you still have and we will reply as soon as possible!

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